Finding Call Recordings In Conversations
To listen to a call recording with a particular contact, open up the conversation timeline with that contact. To do so you search for the contact's name in the search bar. Once you've found the contact you can scroll through the conversation timeline to find & listen to any call recordings. Simply click play. You can also download the recording and keep it for your records
The conversation timeline shows the most recent activity first. So if you just got off the phone with your contact, the recording is the very first thing that you will see.
Finding Call Recordings Under Call Reporting
Instead of locating each individual call recording under conversations, you can find them all under the Reporting Tab > Call Reporting.
On the left-hand side click "Reporting" & then at the top click "Call Reporting"
Listen To Call Recordings
Here you'll find a log of your Latest Phone Calls. It details the:
Date
Name
Phone Number
Whether the call was answered
Whether it was a first-time caller
Call Duration
On the left side of each log, you'll notice a down carrot. When you click on that it reveals the call recording. Now from one screen you can go down the list and listen to all of your call recordings.
